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Notification of a Security Compromise
We regret to inform you that we have experienced a data breach that may have compromised some of your personal information. We take this incident very seriously and we are doing everything we can to investigate and resolve it as soon as possible.
What happened?
On 13 August 2023, a malicious threat actor, known as Bitlocker, accessed our servers and obtained data which include personal information. The threat actor published the encrypted information to the dark web on 30 August 2023 and updated it on 18 September 2023. The encrypted information was uploaded on a mirror site, which was down and only came online recently. Such information may have been accessed or acquired by unauthorised persons.
What information was involved?
The personal information that may have been accessed or acquired by the unauthorized person includes lists of personal data categories, such as name, email address, phone number and identity numbers. Further detail of the personal that may have been affected by the incident is unknown at this stage and is subject to a more detailed investigation that is currently underway.
What are we doing?
As soon as we became aware of the attack, we immediately took the following steps to contain it and prevent further harm:
What can you do?
We recommend that you take the following precautions to protect yourself from any potential harm or misuse of your personal information:
If you have any questions or concerns about this incident or how we handle your personal information, please do not hesitate to contact us at privacy@energyinsight.co.za.
Donald McKechnie
Business Unit Head
Energy Insight (Pty) Ltd